Refund policy

Refund Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lifewiththehughleys@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lifewiththehughleys@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for digital products. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lifewiththehughleys@gmail.com.

 

Digital Download Refund Policy

 Due to the nature of digital products, we cannot offer a refund for change of mind. It is very important that you read the product page, title and description thoroughly.

 

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

  • You purchased two of the same product accidentally
    We'll gladly refund you for the duplicate purchase(s). Just drop us a note lifewiththehughleys@gmail.com

  • There is a technical problem with the product
    First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please lifewiththehughleys@gmail.com Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.

We’re unable to process refunds in the following situations:

  • You found another product you like better, or you’ve changed your mind about your purchase.
  • You don’t have sufficient expertise to use the product. (Including user download errors).
  • You don’t have the correct software to open and save the product. All digital ebooks are compatible with most mobile, tablets, and computers. Please check your file downloads for ebook in the case your device has automatic downloads turned on.
  • You bought an item on accident, and our system shows that the product was downloaded.
  • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
  • You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
  • Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of The Hughleys’ Merch Shop team.