Return & Refund Policy

We want you to feel confident shopping with The Hughley Shop and KÖNTRÅST. Because our store carries different types of products, return eligibility varies depending on the item purchased.

KÖNTRÅST Skincare & Personal Care Products

For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for return.

Unopened and unused KÖNTRÅST products may be considered for return when they are in their original condition and packaging.

If your KÖNTRÅST order arrives damaged, defective, leaking, or incorrect, please contact us within 30 days of delivery at KontrastSkin@gmail.com. Include your order number and clear photos of the product and packaging so we can review the issue.

The Hughley Shop Merchandise

Many items sold through The Hughley Shop are made to order or produced specifically after an order is placed. Because of this, we generally cannot accept returns or exchanges for:

• change of mind
• ordering the wrong size or color
• buyer preference
• personalized or custom-made products

Please review product descriptions, sizing information, and your order details carefully before completing your purchase.

If your merchandise arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at TheHughleyShop@gmail.com. Include your order number and photos showing the issue.

Return Authorization

Please do not send any product back without contacting us first.

If your return is approved, we will provide instructions on where and how the item should be returned. Return destinations may vary depending on the product and fulfillment provider.

Items returned without prior authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact the appropriate customer-service email as soon as possible so we can review the issue and determine the best resolution.

Depending on the circumstances, the resolution may include a replacement, store credit, or refund.

Non-Returnable Items

The following items are generally not eligible for return:

• opened or used skincare and personal-care products
• custom or personalized merchandise
• made-to-order products returned because of buyer preference
• gift cards
• final-sale items, when clearly marked as final sale

Exchanges

We do not offer traditional exchanges on most made-to-order merchandise.

If you need a different size, color, or style, a new order may need to be placed.

For eligible stocked merchandise, please contact us before placing a replacement order so we can confirm whether an exchange option is available.

Refunds

If a refund is approved, it will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider. Once we issue the refund, additional processing time may be required before the funds appear in your account.

Contact Us

For The Hughley Shop merchandise:
TheHughleyShop@gmail.com

For KÖNTRÅST skincare and personal-care products:
KontrastSkin@gmail.com